FAQ

FAQ

Frequently Asked Questions

Is there a return/refund policy?

 

Return Policy: Hassle-Free Returns

At Southern Horns LLC, we want you to shop with confidence, which is why we offer a hassle-free return policy. Whether you've ordered one piece or many, you can return any items you don't want within two weeks after receiving your order. To make the return process as smooth as possible, please follow these simple steps:

1. Ensure the Product is in Its Original Condition: Please make sure that the product you wish to return is in its original, undamaged condition. We kindly request that you do not tamper with the product.

2. Cover the Shipping Costs: You are responsible for covering the shipping costs associated with your return. We recommend using a trackable shipping method to ensure your return reaches us safely.

3. Gather the Necessary Information: To process your return efficiently, please provide us with the following details:

  • A picture of the receipt or proof of the transaction.
  • The original order number associated with your purchase.
  • A picture of the tracking number for the return shipment.

4. Email Us Your Return Information: Send the required information to our dedicated email address at contact.southernnhorns@gmail.com. Our customer support team will promptly assist you with your return request.

5. Full Refund Upon Receipt: Once we receive your returned items and verify that they meet our return policy criteria, we will issue a full refund for the products you've returned. You can expect your refund to be processed in a timely manner.

Feedback Matters: If your reason for returning a product is due to any issues with your order or if you were not completely satisfied, we value your feedback. Please let us know how we can enhance your shopping experience in the future. Your input helps us improve our products and services.

At Southern Horns LLC, customer satisfaction is our priority, and we strive to make the return process as convenient as possible. If you have any questions or need further assistance, please don't hesitate to reach out to our friendly customer support team.

Thank you for choosing Southern Horns LLC for your shopping needs. We look forward to serving you again soon!